Natural Gas

Maranoa Regional Council operates a reticulated natural gas network in the town of Roma, with the gas mains spanning over 26kms. 

Roma has a long association with natural gas following the discovery of gas while drilling for water on Hospital Hill in 1900. The gas was used to light street lamps throughout the town for 10 days before the supply ran out. Australia’s first commercial gas project was the connection of the old Roma Power Station to local natural gas supplies.

While gas exploration and projects have evolved significantly since this time, the Maranoa region is still a significant contributor to Queensland’s natural gas industry.​

Maranoa Regional Council is able to supply natural gas to residents and businesses in Roma, if located near the current gas network.

For more information about your Natural Gas Supply, click here: ​Gas Awareness Fact Sheet.

Gas Leaks and Emergencies

Natural Gas is one of the safest forms of energy, however, as with any energy source, safety precautions should be taken when using the fuel. If you smell gas in the street or on your property up to and including the gas meter, phone 1300 007 662 (during business hours) or 0418 720 690 (after hours) immediately. 

  • The pricing system for the Natural Gas network consists of a minimum monthly charge and a charge per megajoule consumption rate.

    Residential customers will receive a natural gas tax invoice quarterly. Businesses have the option of either monthly or quarterly billing.

    Gas meters record usage in cubic meters which is converted to megajoules for billing purposes.​

    See Council's Fees and Charges Schedule for the current pricing tariffs. The Natural Gas Contra​ct is about the sale of gas to you as a small exempt customer at your premises. It is a standard gas sale contract that starts without you having to sign a document agreeing to these terms and conditions.  ​​

  • How to read my bills

    We know there's quite a lot of information on your bill, but it's all there to help you understand your energy charges and usage. 

    Have you recently received a higher than usual bill? Read our high bills checklist​ for homes and business's. For more information on Gas Space Heaters click here or Gas Water Heaters click here​.​

  • Financial Hardship

    Staying on top of your bills can sometimes be hard.  Maranoa Regional Council is committed to providing assistance and ongoing support to residential natural gas customers experiencing financial hardship. Read more

  • New Customers and Gas Reconnections

    Maranoa Regional Council is able to supply natural gas to residents and businesses in Roma, if located near the current gas network. New connections can be requested by contacting Council. Standard connection fees apply to installation of new connections as outlined on the Gas Tariffs (Fees and Charges Schedule) page.

    To determine if your property is able to be connected to the natural gas network, please submit a Natural Gas Expression of Interest Form​​ to Council.

    Once Council has determined if your property can be connected, an Application for New Gas Connection will be forwarded to you.  This form must be submitted and any relevant fees paid before work can commence.

  • New residents who have moved into a property which already has a connection to the natural gas network will need to submit a Natural Gas Reconnection Form. New customers must provide photo identification and may be required to pay a reconnection fee.​

    For more information regarding Natural Gas Reconnections. Read more

  • Customers seeking a gas reconnection will be required to complete a Natural Gas Reconnection Form​ and make payment of reconnection fees prior to Natural Gas being reconnected at your premises.

    If Council has disconnected your gas supply due to non-payment of an account, the gas will only be reconnected when all outstanding monies have been paid in full.  Customers will be charged a reconnection fee and may be charged a security deposit, with both being payable prior to reconnection.

    Upon payment of fees, Council will reconnect a customer's gas supply as soon as possible. Read more

  • In some circumstances, Council may need to disconnect your gas supply.  Any disconnection must follow the rules outlined in the Gas Industry Code. The Code sets out rules for gas retailers and distributor including service standards, marketing conduct and disclosure of information to customers. Customers will be required to complete a Natural Gas Disconnection Form​​ to have their gas supply disconnected. Read more​

  • If your account is in credit and you wish to request a refund or a transfer of funds to another account with Council, please complete Request for Rates or Utilities Refund or Transfer Form

  • Reticulated Natural Gas Rebate

    The Reticulated Natural Gas Rebate currently provides a rebate to eligible Queensland Pensioners and Seniors using Natural Gas.

    How to apply

    To apply for the rebate, customers will need to complete a Queensland Government Reticulated Natural Gas Rebate​​ form and submit to Council for verification with Centrelink.​ Read more​​​

  • Maranoa Regional Council is able to supply natural gas to residents and businesses in Roma, if located near the current gas network.  Read more

  • As a gas customer, you have rights regarding pricing and resolving disputes with suppliers. Read more.

    If you have a complaint relating to our service please contact us as soon as possible.

    You can submit a complaint in the following ways:

    In writing to:
    The Governance/Complaints Officer
    Maranoa Regional Council
    PO Box 620
    Roma QLD 4455

    By phone: 1300 007 662

    By email: Internal.review@maranoa.qld.gov.au

    Council values feedback from its customers and is committed to working together to resolve all enquiries and complaints under Council's Complaint Management Policy and Process.

    If you have been unable to resolve an issue with Maranoa Regional Council please contact the Energy and Water Ombudsman Queensland (EWOQ) by any of the following methods:

    Telephone: 1800 662 837

    Email:  complaints@ewoq.com.au  ​

    Web: https://www.ewoq.com.au/

    ​​The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier.

    Energy and Water Ombudsman Queensland logo.png

     

  • Natural gas is a colourless and odourless gas that is lighter than air and will rise in the event of a gas leak.  As a safety precaution an odorant is added to give Natural Gas its distinctive smell and to ensure quick detection in case of a gas leak. Read more​​

Water, Sewerage and Gas