Complaints

Council is committed to a complaints management process which ensures effective and timely resolution of complaints. We set and strive to maintain the highest standards of service to ensure we are delivering real value for ratepayers and residents. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

When resolving problems and issues, Council will:

  • Respond promptly and effectively when you have a problem or concern;
  • Provide you with access to Council's Complaint Management process if you are not satisfied with an outcome;
  • Use your feedback/complaints to challenge and improve our service delivery.

If you require further information about the complaints management process, View Council's Complaint Management Policy and Process​​.

If you would like to advise Council about a complaint, please email internal.review@maranoa.qld.gov.au. 

Complaints about service and administrative actions may be lodged:

  • Over the telephone
  • In person
  • In writing
  • By email
  • By fax

For further assistance please contact Council's Customer Service on 1300 007 662.  

If you have been unable to resolve an issue with Maranoa Regional Council please contact the Queensland Ombudsman by any of the following methods:

​​​Freecall: 1800 068 908 (Toll free outside Brisbane only)

Telephone: 07 3005 7000  ​

Web: Queensland Ombudsman Website

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